We respect your privacy. This policy explains how we process your personal data in line with the UK GDPR and the Data Protection Act 2018.
Who We Are
Controller: LDNKIX Ltd
Address: 4th Floor, 100 Bishopsgate, London EC2M 1GT, United Kingdom
Email: support@ldnkix.co.uk
Data We Collect
- Identity & contact details (name, email, phone, addresses)
- Order & payment information (processed by payment providers; we do not store full card numbers)
- Device/usage data (IP, cookies, analytics, logs)
- Marketing preferences and communications
Purposes & Legal Bases
- Contract: fulfil orders, take payment, deliver, process returns
- Legitimate interests: security, fraud prevention, analytics, service improvement, customer support
- Consent: email/SMS marketing (withdraw anytime)
- Legal obligation: tax, accounting, compliance
Sharing Your Data
We share data with trusted processors (payments, couriers, analytics, IT/hosting, support tools). They must protect your data and act only on our instructions.
International Transfers
Where data is transferred outside the UK, we use appropriate safeguards (e.g., the UK IDTA or the UK Addendum to the EU SCCs).
Retention
We keep personal data only as long as necessary for the purposes set out (e.g., orders generally up to 6 years for tax). We then delete or anonymise.
Your Rights
- Access, rectification, erasure
- Restriction, portability, objection
- Withdraw consent (marketing)
- Complain to the ICO
Cookies
See our Cookie Policy for details and choices.
Marketing
We send marketing only with your consent. You can unsubscribe at any time via the link in our emails.
Security
We use technical and organisational measures (encryption in transit, access controls, least-privilege, regular updates) to help protect your data.
Contact & Requests
Email: support@ldnkix.co.uk (use subject “Privacy Request”). We may need to verify your identity.
Supervisory Authority
Information Commissioner’s Office (ICO): ico.org.uk